Refund Policy

Last Updated: January 2025

Our Commitment to Your Satisfaction

At Vendrato, we stand behind all our digital solutions and automation services. We are committed to ensuring your complete satisfaction and success with every project we deliver.

Service-Specific Guarantees

Voice AI Services

  • 14-Day Implementation Guarantee: If your AI agent is not live and answering calls perfectly within 14 days, we will work for free until it is.
  • 30-Day Results Guarantee: If you are not capturing more leads within 30 days of going live, we will refund your subscription fees.

Automations, CRM & Custom Development

  • Scope Guarantee: We deliver exactly what was agreed upon in your project scope. If we fail to deliver the agreed functionality, we will continue working at no additional cost until complete.
  • Quality Guarantee: All deliverables are tested and verified before handoff. If issues arise within 30 days of delivery, we will fix them at no charge.

Refund Eligibility

You may be eligible for a full or partial refund if:

  • The delivered service does not meet the agreed-upon specifications within the guarantee period
  • Technical issues prevent the service from functioning as specified and cannot be resolved within a reasonable timeframe
  • Project scope cannot be completed due to circumstances within our control

How to Request a Refund

To request a refund under our satisfaction guarantee:

  1. Contact our support team through your account dashboard or via email
  2. Provide details about your experience and why you are requesting a refund
  3. Allow our team to attempt to resolve any issues (we are committed to making it work)
  4. If issues cannot be resolved, we will process your refund request within 5-7 business days

Payment Processing

All payments and refunds are processed through Paddle.com, our secure payment processor. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Refunds are processed within 5-7 business days of approval
  • It may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution
  • Paddle.com transaction fees are non-refundable as they are third-party processing fees

Monthly Subscription Refunds

For monthly subscriptions:

  • Refunds apply to the current billing period only
  • Pro-rated refunds are not available for partial months
  • Cancellations take effect at the end of the current billing period
  • You will retain access to the service until the end of your paid period

Non-Refundable Items

The following are not eligible for refunds:

  • Work completed and approved during project milestones
  • Third-party software licenses, platform fees, or API costs
  • Third-party integration fees (CRM, telephony providers, hosting, etc.)
  • Previous billing periods for subscription services
  • Service termination due to Terms of Service violations
  • Changes to project scope requested after work has begun on the original scope

Paddle.com Payment Processing

Vendrato uses Paddle.com as our Merchant of Record for all payment processing. This means:

  • Paddle.com handles all payment processing and data security
  • Paddle.com is responsible for tax calculation and remittance
  • Refunds are processed through Paddle.com's secure system
  • Your payment information is stored securely by Paddle.com in compliance with PCI DSS standards

For questions about payment processing or transaction details, you may also contact Paddle.com directly at paddle.com/support.

Disputed Charges

If you believe you have been charged incorrectly:

  • Contact our support team immediately
  • We will investigate the charge within 48 hours
  • If an error is confirmed, we will issue a refund promptly
  • Please contact us before initiating a chargeback with your bank, as this may result in service suspension

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Website: www.vendrato.com
  • Through your account dashboard
  • Via our customer support channels