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Based in the Philippines. Working worldwide.
ServiceNowIndependent enterprise contracting

For enterprise teams / Hire Gabriel Fordan

Your ServiceNow backlog.
My hands on the work.

Hire me directly for remote ServiceNow development and delivery support. I work with enterprise platform teams, implementation teams, and managed service providers.

Discuss working together
Minimum monthly rate
From US$6,000per month
Minimum term
3 months
Working arrangement
Remote
Work within your platform standards.Find where we fit
Gabriel Fordan, ServiceNow consultant
Gabriel Fordan
ServiceNow consultant & developer

The person doing the work

Practical platform experience.
Direct collaboration.

I build and support ServiceNow applications, integrations, and service workflows. My experience includes CSM implementations for Innovior and JTI, and custom ServiceNow applications for Panasonic. I also work across enterprise integrations, HR Service Delivery, IT service workflows, and UAT remediation.

  • Scoped applications & scriptingBusiness Rules, Script Includes, client-side behaviour, approval flows, access controls, and cross-scope considerations.
  • Integrations & investigationREST APIs, SAP-connected workflows through MuleSoft, data mapping, event-driven processing, retry handling, and transaction logging.
  • Customer Service ManagementCSM implementation experience for Innovior and JTI, supporting enterprise customer service workflows.
  • Employee & service experiencesHRSD case and document workflows, onboarding, ITSM Change and Problem processes, CSM, Service Portal, and UI Builder.
  • Delivery through handoverAcceptance criteria, root-cause investigation, UAT fixes, isolated update sets, release validation, and technical documentation.
Read my ServiceNow guides at SN-Tricks (opens in a new tab)

Built around your team

Support that fits
your delivery model.

Choose your team to see how an engagement can fit.

Enterprise platform teams

Move the backlog forward.

Add delivery capacity around your platform owner, architect, and internal standards. Turn agreed priorities into reviewed changes your team can maintain.

  • Scoped enhancements and custom applications
  • Integration changes and workflow improvements
  • UAT fixes, release preparation, and handover

Implementation teams

An extra pair of hands, inside your delivery process.

Bring in contract development support for a defined workstream or delivery phase. Work stays aligned with your solution design, acceptance criteria, and review process.

  • Story refinement and configuration or development
  • Integration development and technical investigation
  • Testing support and documented deployment steps

Managed service providers

Clear the queue without losing the context.

Get support with planned enhancements, recurring issues, and technical investigations. Keep the change record, test evidence, and support notes together.

  • Enhancement backlog delivery
  • Defect investigation and remediation
  • Knowledge transfer and support documentation

Where we can help

From the next story
to the next release.

01

Platform development

Scoped applications, business rules, client scripts, flows, and configuration built around an agreed solution.

02

Service workflows

Development and configuration support across ITSM, HRSD, and CSM workflows, with scope agreed against your instance and requirements.

03

Integrations

API integrations, data mapping, failure handling, and investigation across connected systems.

04

Portals & experiences

Service Portal and UI Builder work that makes requests, tasks, and information easier for people to use.

05

Testing & remediation

Reproduce the issue, isolate the cause, implement the fix, and provide evidence against the acceptance criteria.

06

Release & handover

Organised update sets, review notes, deployment steps, and knowledge transfer for the team taking ownership.

How the work gets done

A change is only useful
when your team can own it.

I work within your governance, access controls, and release process. Start with standard platform capabilities; customise where the requirement calls for it.

  1. 01

    Agree the work

    Define scope, dependencies, acceptance criteria, and who signs off.

  2. 02

    Build and review

    Keep changes traceable and review the implementation with your team.

  3. 03

    Test in context

    Check the agreed scenarios in the appropriate environment and support UAT.

  4. 04

    Hand over clearly

    Document deployment steps, validation results, and any remaining limitations.

Start with a conversation

Tell us what needs
to move forward.

A defined project, a delivery phase, or ongoing backlog support. The engagement starts at US$6,000 per month, with a minimum three-month term, delivered remotely. We’ll agree scope, capacity, time-zone overlap, and the delivery schedule before starting.

Talk with Gabriel Or email your brief
ServiceNow is a trademark of ServiceNow, Inc. Vendrato provides independent contract services.